Refund policy

We do not offer refunds due to the customization of our products.

You can always contact us for any issues in regards to your order at tessyt82@tessystreasures.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Corrections
In order to have your order corrected due to my error, you must show proof via email. Once received and approved please allow 7-10 business days for your item to be corrected and reshipped.
If more than 15 business days have passed since we’ve approved your return, please contact us at tessyt82@tessystreasures.com.